Decision-Making Models Carly Cossette Foundations of Problem-Based Learning/MMPBL500 May 12, 2011 Louise Stelma Decision-Making Models My experience with decision-making models in the work-place has been limited. Most of the jobs I pass held I was the one who was told what to do. When I worked at The mob store I had the opportunity to take on a much than supervisory role and was able to impart more of the decisions which I will try to highlight here. When dealing with lymph gland service the goal is to always optimize, to find the best belike balance among several goals (Bateman&Snell, 2004). You want to make the client endue as well as the store man come onr. During my two age all of my decisions were programmed decisions. They thrust objectively correct answers and can be solved by using simple rules, policies, or phone number computations. (Bateman&Snell, 2004). When working for a big corporation every employee moldiness operate within certain guideline s. How to navigate these guidelines and still sojourn on the customer happy is the difficult part. I had a customer come in that was given an already fill extinct chair from a remodeling fraternity and wanted to make a grease ones palms. The problem was the check was made out to post Depot Credit Services not The Home Depot.
It was after(prenominal) hours and the company that issued her the check could not be reached and she wanted this interpreted care of estimable away. The only way we could take the check was if it were a payment on a credit tease account. I opened her a credit card, employ that towa rd her purchase and used the check to pay th! e credit card glowering right away. It may have taken longer than she would have wish but in the end everyone was happy. Although the problems Ive faced in the work-place have been relatively straight-forward I still used the decision-making model. In customer service speed is crucial so it is measurable to go through the steps as quickly as possible. I became very good at reaching an best progeny in a short time...If you want to live a full essay, order it on our website: OrderCustomPaper.com
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